READY TO SHOP?

The Online Store lists every book on our system. This includes titles that are currently out of stock, so please take note of the stock levels when placing your order. We've tried to make it as clear as possible.

If the book you need is out of stock, you can still place your order. Please see the cart’s button categories below.

ADD TO CART
The book is on our shelf and can be processed immediately.

ORDER THIS ITEM
This book is not on the shelf but on order for the store. You can pay for this and we will contact you when it arrives. Contact us first if you have a strict deadline. Delivery timeframes can vary.

PRE-ORDER
You can pre-order & pay for any upcoming releases. They generally arrive on or close to the book’s NZ release date.

NOTIFY ME
The book is not in stock and not in order. We will contact you with a price & availability within 1-2 days. Please note that editions and prices may differ from what’s listed.

ADD TO WISHLIST  
The title you select will be added to your personal wishlist, we can’t see it. However, you can use the ‘Share your Wishlist’ link with anyone.

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READY TO CHECKOUT?

1. Login or set up an account*

2. Select Shipping or Click & Collect (to collect from the store)

3. Shipping? Select your Delivery Option. You have a few options depending on where you are.

Within Auckland

If you'd like to collect your purchase from the store, select Click & Collect. We will package your book and hold it under your name.

If you'd like your book shipped, select Auckland Courier. A tracking number will be emailed to you when it’s scanned in by our NZPost driver. They come every weekday for pick-ups.

Rest of NZ

Select Out of Auckland Courier or Rural Delivery. A tracking number will be emailed to you when it’s scanned in by our NZPost driver. They come every weekday for pick-ups.

International

Select International (We'll contact you- $0.00). We will arrange a shipping quote and contact you with the final amount.
You can pay this through a voucher link (which we will send you), Paypal or over the phone with a credit card.

Bicycle Delivery (Mt Eden Only)

If you or your giftee lives in Mt Eden, we are happy to deliver your purchase via bicycle. You'll be giving our staff some fresh air & saving the planet in a very charming way.  This method takes about 2-3 working days to be delivered.

4. Select Payment Method. Please note we do not accept AMEX.

5. Review order. Select ‘I am not a robot’.

6. Place Order. You will receive an automatic order confirmation. Check your spam!

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Still having trouble? Here are some common queries.

*I can't remember my account details

Your login ID is usually firstname.lastname, e.g. jenna.todd

If this doesn't help, you can make a new account or call us on 09 630 3331 for assistance.

*Where do I log in?

You can find the log in page here, over on our Online Store.

I can't find the book I want

Email us at books@timeout.co.nz or fill out this form. We'll be in touch as soon as we have some intel.

Everything is going wrong.

We're so sorry to hear that! Give us a call on 09 630 3331 between the hours of 9am-9pm so we can help you out. Please provide an error number if possible.