Help with Online Shopping
First things first, let's find the books you need.
The Shop Categories feature is a curated selection of the books we have in store. It's a great way to find new or interesting titles, based on books you've enjoyed before. It's also a great way to shop for gifts. If you know the exact book you need, or you're interested in a specific author– use our Full Catalogue instead.
When you click on a book in the Shop Categories feature, it will take you to the book's listing in our online store. Then you can add it to your cart and proceed with your order.
The Full Catalogue lists every book on our system. This includes titles that are currently out of stock, so please take note of the stock levels when placing your order. We've tried to make it as clear as possible.
If the book you need is out of stock, you can still place your order. We'll be in touch as soon as possible with a due date. NB: Contact us first if you have a strict deadline. Unless a book is already on it's way to us, it will take about a week to arrive.
Next, you'll need to choose a shipping method. You have a few options depending on where you are.
If you'd like to collect your purchase from the store, select Pickup ($0.00). We will package your book and hold it under your name.
If you'd like your book shipped, select Auckland Courier ($5.00). A tracking number will be emailed to you. Unfortunately we cannot courier to RD addresses or P.O. Boxes and you will need to use our Rest of NZ option.
Rest of NZ
Select Out of Auckland NZ Post ($7.00) or Rural Delivery ($10.70). We'll send your parcel tracked via NZ Post.
Select International (We'll contact you- $0.00). We will arrange a shipping quote and contact you with the final amount. You can pay this through a voucher link (which we will send you), Paypal or over the phone with a credit card.
Bicycle Delivery (Mt Eden Only)
If you or your giftee lives in Mt Eden, we are happy to deliver your purchase via bicycle. You'll be giving our staff some fresh air & saving the planet in a very charming way.
Still having trouble? Here are some common queries.
I can't remember my account details
Your login ID is usually firstname.lastname, e.g. jenna.todd
If this doesn't help, you can make a new account or call us on 09 630 3331 for assistance.
Where do I log in?
I can't find the book I want
Email us at firstname.lastname@example.org or fill out this form. We'll be in touch as soon as we have some intel.
Everything is going wrong.
We're so sorry to hear that! Give us a call on 09 630 3331 between the hours of 9am-9pm so we can help you out.