LEVEL 3 FAQs

Can I browse in store?

No, not in level 3. 


What if I don’t know what I want to read? 

Phone us (09-6303331) from 9am-6pm or email us anytime at books@timeout.co.nz. We can help you choose your next read.
Email is actually easier for us at this time as we can send you links to browse through.


Can I buy books over the phone? 

YES. We will be on site from 9am-6pm to receive calls and take phone payments. You can call us at 09-6303331.


Can I pick up my orders from the store? 

YES. You can purchase online or on the phone (09-6303331) and collect from our takeaway window 9am-6pm. 

If you are buying online, just select ‘pickup’ as the shipping method.


Are you sending books via courier?

YES. We are couriering around Auckland and New Zealand.

Mt Eden deliveries are free and will be delivered via ebike (or car if it’s raining!)


Do you have your stock listed on a website?

YES! You can browse our stock here and purchase at any time. Please note the stock levels listed when browsing. 


Can I order books you don’t have in stock? 

Of course! Phone us (09-6303331) from 9am-6pm or email us any time at books@timeout.co.nz. 


Can I buy cards?

Please email or call us. We can text/email you a selection to choose from with guidance of what you need. 


Time Out Pick Up Window:

  • Books need to be prepaid online or over the phone in order to pick up from our window. We will not be accepting cash. 

  • You can not touch any merchandise unless it is purchased.

  • Please respectfully maintain social distance with both staff and other customers using the markings on the pavement while using the takeaway window. 


We love being part of the Mt Eden community and appreciate your commitment to supporting us as your local bookstore. Contact us any time for questions, we are here for you. x